GoodNews Refund Policy

This Refund Policy explains how refund requests for GoodNews Premium are handled.

1. Merchant of record

Payments for GoodNews Premium are processed by Paddle as merchant of record. Taxes, receipts, and billing administration are handled through the Paddle checkout and billing systems.

2. How to request a refund

If you believe you were charged incorrectly or want to request a refund, contact support@linnra.com and include the email address used for your purchase and the date of the charge. If Paddle provides a customer billing portal or receipt link for self-service billing support, you may also use that flow.

3. General approach

We review refund requests case by case, taking into account applicable consumer law, billing errors, duplicate charges, technical failures, and the age of the charge.

4. Non-renewal and cancellation

Canceling a subscription stops future renewals but does not automatically refund charges that were already processed, except where a refund is required by law or granted after review.

5. Billing errors

If you were charged more than once for the same subscription period or were charged after a confirmed cancellation in error, contact us and we will investigate promptly.

6. Consumer rights

Nothing in this policy limits mandatory refund, withdrawal, or consumer protection rights that apply under local law.

7. Contact

For refund questions, contact support@linnra.com.